Allergens

The menu that has to answer, answers.

If your QR menu is the menu, it carries the allergen declaration. SilverQR gives you the fourteen categories on every item, renders them in the language your guest is reading, and — the part that matters most — never lets an item you have not filled in look like an item with nothing in it.

Whose obligation this is

Yours. Under Regulation (EU) No 1169/2011 the food business operator — the venue — must make the fourteen allergens in Annex II available to a guest before they choose, for food sold non-prepacked. Article 44 leaves each member state to decide the means, and a digital menu is widely accepted as one of them, provided the information is there.

SilverQR is the software that prints what you declare. We give you the fields, the categories, the eight languages and a warning when items are still blank; we cannot know what is in your kitchen, and nothing in the product ever guesses. This page describes a regulation — it is not legal advice, and the rules where you trade may go further.

Declared, or declared missing

An empty list and an unanswered question are not the same thing, and a guest with a nut allergy must never see them rendered the same way. Ticking the fourteen is one step; confirming you have checked the item is a second, deliberate one. Until you do, the guest reads “allergens not declared — please ask our staff”.

In the language they are reading

You tick boxes once. The guest sees “Cereals containing gluten”, «Житарице које садрже глутен», “حبوب تحتوي على الغلوتين” or whichever of the eight their phone asks for. A declaration nobody can read is not a declaration.

A filter that never leaves the phone

Guests can tick what they avoid and watch the menu mark it. That choice is stored in their own browser: never sent to us, never attached to their profile, never visible to you. An allergy is health data under Article 9 of the GDPR, and the strongest version of this feature is the one where nobody is holding it.

Marked, never hidden

A dish that matches the filter is flagged, not removed. Hiding it would imply everything left had been checked — and an undeclared dish cannot be checked by anyone. The filter also says so, item by item, rather than quietly passing them.

Diet tags are a separate answer

Vegan, vegetarian, halal, kosher, gluten-free, lactose-free. Kept apart from the allergen list on purpose: “no gluten in the recipe” and “gluten-free” are different claims, one about the recipe and one about the kitchen. Nothing here derives either from the other.

You can see where you stand

The Menu page counts the items nobody has declared and says so at the top, with a mark against each one. Finding that out from your own dashboard is better than finding it out from an inspector.

Annex II

The fourteen

The list every venue in the EU declares against. The examples are common cases, not a complete account of where each one hides.

  1. Cereals containing glutenwheat, rye, barley, oats, spelt, kamut
  2. Crustaceansprawns, crab, lobster, crayfish
  3. Eggsincluding mayonnaise, meringue, some pasta
  4. Fishincluding many stocks and sauces
  5. Peanutsand peanut oil
  6. Soybeanstofu, edamame, soy sauce
  7. Milkbutter, cheese, cream, yoghurt
  8. Tree nutsalmond, hazelnut, walnut, cashew, pecan, pistachio, macadamia, Brazil
  9. Celeryincluding celeriac, and many stocks
  10. Mustardseeds, powder, and most dressings
  11. Sesameseeds, oil, tahini, many breads
  12. Sulphur dioxide and sulphitesabove 10 mg/kg — wine, dried fruit, some vinegars
  13. Lupinlupin flour, in some breads and pastries
  14. Molluscsmussels, squid, snails, oysters

It is on the free plan

Allergen and dietary information is not something a venue should have to upgrade for. It is on every plan, on every one of the eight themes, in all eight languages.

Create your venue — free