SilverQR — Terms of Service (Open Beta)

Version 2026-07-30. Effective on acceptance. This version string is recorded against your account; see §17.

These Terms are a binding agreement between Royal SoftWorks DOO Kragujevac, a company registered in the Republic of Serbia ("SilverQR", "we", "us"), and the legal entity or individual accepting them ("Customer", "you"). If you accept on behalf of an organisation you warrant that you have authority to bind it, and "you" means that organisation.

By creating an account, ticking the acceptance box, or using the Service you accept these Terms. If you do not accept them, do not use the Service.

1. What the Service is

SilverQR is a hosted platform for generating QR codes and publishing guest-facing mini-sites for physical venues, together with an administrative dashboard, analytics, automation, and guest-management tooling. The Service is provided over the internet on a software-as-a-service basis. No software is sold or licensed to you for installation.

2. Open beta status

The Service is in open beta. You acknowledge and accept that:

(a) the Service is pre-release, is expected to contain defects, and has not been subjected to the testing or hardening of a generally available product;

(b) features may be added, altered, degraded, or removed at any time without notice, including features you rely on;

(c) we may reset, migrate, truncate, or delete beta data, including your configuration and your guest records, with or without notice;

(d) there is no service level commitment, no uptime target, no support response commitment, and no availability warranty of any kind;

(e) the beta may be suspended or terminated in whole at our discretion at any time, and beta participation may end without the Service ever becoming generally available.

No fees are charged during the beta. Nothing in the beta creates an entitlement to future access, to pricing, to grandfathered terms, or to continuity of data into any paid tier.

3. Accounts and security

You must provide accurate registration details and confirm your email address. You are solely responsible for:

(a) all activity occurring under your account and under any account you invite into your workspace, whether or not authorised by you;

(b) safeguarding credentials, and for the acts and omissions of every user you grant access;

You must notify us without undue delay at [email protected] of any suspected compromise. We may suspend any account or workspace immediately, without notice and without liability, where we consider it necessary to protect the Service, other customers, or third parties.

4. Your content and the licence you grant us

"Customer Content" means everything you or your users upload, enter, generate, or publish through the Service: venue and brand names, menus, prices, descriptions, images, mini-site layouts and copy, automation rules, staff notes, and guest records you create.

You retain ownership of Customer Content. You grant SilverQR a worldwide, non-exclusive, royalty-free, fully paid-up, sublicensable, transferable licence to host, store, cache, reproduce, adapt, reformat, transmit, publicly perform, publicly display and otherwise use Customer Content for the purposes of:

(a) operating, providing, securing, and supporting the Service, including publishing it to your venue's public mini-site as you have configured;

(b) creating and maintaining backups and disaster-recovery copies;

(c) generating aggregated and de-identified statistics, benchmarks, models, and analytics, which we may use and disclose for any lawful business purpose, including product improvement and marketing, provided that such output does not identify you, your venue, or any individual;

(d) enforcing these Terms and complying with law.

The licence in (c) survives termination as to output already generated. All other licences terminate as set out in §14.

You represent and warrant that you hold all rights necessary to grant the above, and that Customer Content does not infringe any third-party right or breach any law.

Responsibility for Customer Content — including anything you or your staff record about a guest, and anything another user records about you — is dealt with in §18.

5. Publicity

During the beta you grant us the right to identify you as a SilverQR customer and to use your trade name and logo on our website and in customer lists and investor materials. You may withdraw this permission by written notice to [email protected], effective for future use.

6. Feedback

Any suggestion, bug report, feature request, or other feedback you provide is given without any obligation of confidence and without any compensation. You irrevocably assign to us all rights in such feedback, and we may use, implement, commercialise and disclose it freely, without attribution.

7. Acceptable use

You must comply with the Acceptable Use Policy (ACCEPTABLE-USE.md), which forms part of these Terms. In particular you must not use the Service to publish unlawful content, to harass or profile individuals unlawfully, to circumvent quotas or access controls, to probe or load-test our infrastructure without written permission, or to resell access without our written agreement.

8. Beta usage limits

We apply per-workspace quotas (venues, areas, QR codes, menu items, team members, automation rules). Limits are published in the dashboard and may be changed at any time. Exceeding, or attempting to circumvent, an applicable limit is a breach of these Terms.

9. Data protection

Where you use the Service to collect or process personal data about your guests, you are the controller and SilverQR is a processor acting on your instructions. The Data Processing Addendum (DPA.md) governs that processing and is incorporated into these Terms by reference.

You are solely responsible for:

(a) establishing and documenting a lawful basis for the guest data you collect through the Service, including for device-recognition signals;

(b) providing the required transparency information and any notice or consent mechanism applicable in your jurisdiction, at your premises and on your mini-site;

(d) the accuracy, lawfulness, and proportionality of any staff rating, flag, note or ban you record about an identifiable individual.

You will indemnify us in accordance with §12 for claims arising from your failure to comply with this section.

10. Intellectual property

SilverQR, its software, themes, designs, documentation, and all improvements are and remain our exclusive property. Except for the limited right to access and use the Service during the beta, no licence is granted to you, by implication, estoppel, or otherwise. You must not copy, decompile, reverse-engineer, scrape, benchmark for publication, or create derivative works from any part of the Service, nor remove or obscure any proprietary notice.

11. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. To the fullest extent permitted by law we disclaim all warranties, express, implied, statutory or otherwise, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, or quiet enjoyment. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that data will not be lost or corrupted, that QR codes will resolve correctly in all conditions, or that defects will be corrected.

You are responsible for maintaining your own records of anything you cannot afford to lose. We do not guarantee the availability, integrity or recoverability of any data during the beta.

12. Indemnity

You will defend, indemnify and hold harmless SilverQR, its officers, employees and agents from and against any claim, demand, proceeding, loss, liability, damage, fine, penalty, cost and expense (including reasonable legal fees) arising out of or relating to:

(a) Customer Content, including any claim that it infringes or misappropriates a third-party right;

(b) your use of the Service, including use by your users;

(d) your obligations under §9, including any regulatory investigation, complaint or claim by a guest concerning data you collected through the Service;

(e) any dispute between you and a guest, an employee, or another customer.

13. Limitation of liability

To the fullest extent permitted by applicable law:

(a) we will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, nor for lost profits, lost revenue, lost business, lost goodwill, loss of anticipated savings, business interruption, or loss or corruption of data, however caused and on any theory of liability, even if advised of the possibility;

(b) our total aggregate liability arising out of or relating to the Service or these Terms, whether in contract, tort (including negligence), statute or otherwise, will not exceed one hundred euros (EUR 100) in aggregate for all claims. You acknowledge this cap is reasonable given that the beta is supplied at no charge;

(c) each provision of this section applies whether or not the remedy fails of its essential purpose, and the exclusions and limits survive termination.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for gross negligence or wilful misconduct where such exclusion is prohibited. Where a mandatory rule of your local law affords you rights that cannot be waived, those rights are unaffected and the remainder of this section applies to the maximum extent permitted.

14. Suspension and termination

We may suspend or terminate your access, in whole or in part, immediately and without notice or liability, for any reason or no reason, including where we believe you have breached these Terms, where required by law, where we discontinue the beta, or where your use threatens the stability or security of the Service.

You may stop using the Service and delete your workspace at any time.

On termination: your right to access the Service ends immediately; we may delete Customer Content and all workspace data without further notice; and we have no obligation to export, migrate, or return any data, though we may make a self-service export available as a courtesy. Sections 4(c), 6, 10, 11, 12, 13, 15, 16 and 18 survive.

15. Governing law and jurisdiction

These Terms and any dispute arising out of or in connection with them, including non-contractual disputes, are governed by the laws of the Republic of Serbia, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.

The courts of Kragujevac, Republic of Serbia have exclusive jurisdiction, and you irrevocably submit to that jurisdiction and waive any objection based on venue or inconvenient forum. Nothing prevents either party from seeking injunctive relief in any competent court to protect its intellectual property or confidential information.

Where you are a consumer resident in the European Union, this section does not deprive you of the protection of mandatory consumer-protection rules of your country of residence, nor of the right to bring proceedings there.

Each party waives any right to participate in a class, collective, or representative action, to the extent such waiver is permitted by applicable law.

16. Confidentiality

Non-public information about the Service — including pre-release features, roadmaps, performance characteristics, pricing discussions, and this beta programme's contents — is our confidential information. You must not disclose it for two years from receipt, and must not publish benchmarks or comparative evaluations without our prior written consent.

17. Changes to these Terms

We may modify these Terms at any time. The version string at the top will change, and the current version is always published at /legal/terms. Where we consider a change material we will notify you by email or in the dashboard.

Your continued use of the Service after a change takes effect constitutes acceptance of the amended Terms. Where the recorded version on your account differs from the current version, you will be asked to accept again, and we may restrict access until you do. If you do not accept, you must stop using the Service.

18. Customer Content, ratings, and disputes between users

We do not monitor. We do not pre-screen, review, verify, endorse or approve Customer Content, and we have no general obligation to monitor it. Customer Content is stored, published and transmitted at your direction and on your responsibility. Any decision you take on the strength of Customer Content — your own, or another user's — is yours alone.

What you collect from guests is yours to answer for. You decide what to ask a guest for, whether to record it, what your staff may write about them, how long to keep it, and what to do with it afterwards. We supply the mechanism and nothing more. As between you and us, you are the controller of guest data and we are your processor, and the DPA governs. We give no assurance that a lawful basis exists for what you have chosen to collect, that the notices you display are adequate, or that any use you make of guest data is lawful where you operate. Turning a feature on in the dashboard is your decision, not our advice.

Ratings, flags and restriction records belong to whoever wrote them. Where the Service lets a venue rate a guest, flag them, or record a restriction, that record is the statement of the venue that made it. It is not our statement, not a finding of fact, and not a representation by us about any person. We do not investigate it, and its presence in the Service does not mean we have checked it or agree with it.

What other users do. We are not responsible or liable for the acts or omissions of other users, including coordinated, repeated or organised ratings, flags, restrictions, reports or complaints directed at a venue, a guest, a member of staff or anyone else — whether or not accurate, and whether or not intended to cause harm. Disputes of that kind are between the people involved. We are not a party to them, not an arbiter of them, and have no obligation to investigate, mediate, restore a rating, remove a record, or take a side.

What we do instead. None of the above prevents us from acting under the Acceptable Use Policy, and none of it is a promise that we will not. Where we become aware of content or conduct that breaches it, we may remove content, take a mini-site offline, reclaim a slug, or suspend a workspace, at our discretion and without notice. Acting on one report creates no duty to act on another and no duty to act consistently. Report abuse to [email protected].

What this section does not do. It allocates responsibility between you and us. It does not affect any right a guest or other individual has against you, or against us, under data-protection law; it does not limit our obligations as a processor under the DPA; and it does not exclude any duty that arises under mandatory law once we have actual knowledge of unlawful content. Any liability that survives this section is subject to §13.

19. General

Entire agreement. These Terms, together with the Acceptable Use Policy, the Privacy Policy, the Cookie & Tracking Notice and the DPA, are the entire agreement between the parties and supersede all prior discussions. Any purchase order, vendor questionnaire, or customer terms you submit are rejected and of no effect, even if signed or acknowledged by us.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign them freely, including in connection with a merger, acquisition, reorganisation, or sale of assets.

Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to be enforceable, or severed, and the remainder will continue in force.

No waiver. A failure to enforce a provision is not a waiver of it.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages of upstream infrastructure, network or power failure, acts of government, or armed conflict.

No third-party beneficiaries. These Terms confer no rights on any person who is not a party, including your guests.

Notices. Notices to you may be given by email to your account address or by posting in the dashboard. Notices to us must be sent to [email protected].

Independent parties. Nothing creates a partnership, agency, joint venture, or employment relationship.

Language. These Terms are drafted in English. Any translation is provided for convenience only; the English text governs.

Royal SoftWorks DOO Kragujevac Kragujevac, Republic of Serbia [email protected] · [email protected] · [email protected]